Salesforce CRM - Business Analyst / Project Manager

Location: Alpharetta, GA
Date Posted: 11-08-2017
Salesforce CRM - Business Analyst / Project Manager
This role will be part of Application Migration Project that involves migrating multiple applications into Salesforce.
Key Responsibilities:
• Collaborate with management and/or business owners from various departments to capture, document and to gain consensus of business requirements, processes, and gap-analysis. Perform validation of existing requirements and conduct* analysis • Develop process maps as needed • Utilize business requirements to create functional requirements or functional design documents for use in system configuration/setup • Assist in the development of test scripts, track testing outcomes, provide updates to project manager as requested • Assist Project Manager in the development of project timeline related to requirements gathering, testing activities and training • Assist in the identification of training audiences and activities • Work closely with internal teams to validate and document requirements • Coordinate closely with business leads and other project team members to drive successful task completion • Attend and participate in various meetings, as assigned • Develop productive relationships with project team members • Coordinate with team members to capture and document updates for tasks assigned; monitor changes and provide weekly statuses • Monitor and report on business analysis activities progress to the project to Project Manager • Present status reports defining progress for requirements captured, track and monitor action items, issues, and solutions • Document and communicate test plan and test cases • Conduct and provide support to application and acceptance testing activities
Strong skills with Microsoft Office - Word, PowerPoint, and Excel, Visio
3-5 years’ experience with CRM applications, ideally Salesforce Minimum 5 years Business Analyst experience Strong organization and analytical skills Experience using project databases to manage and monitor actions, decisions and risks Successful track record as a hands-on team member who can multi task effectively
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